[Guide] If the step counting does not work

Hello, WalkMiners!

This is the WalkMining team.

Generally, the WalkMining APP reflects step information based on the fitness data of your Google account linked to your Android device. However, please note that WalkMining does not always accurately reflect your Google account's most recent step count. Until WalkMining syncs with your Google account to accurately track your activity, there may be a delay of up to a few hours (max). Plus, for child accounts, the WalkMining app reflects step counts within the app using its own step-tracking mechanism.

Troubleshooting:

If your step count is not reflected in WalkMining, please try restarting your device. If the problem persists, follow these steps to check your settings. Please note that the location and names of stages may vary depending on your device. For more details, refer to the manufacturer or carrier's support website.

Please note:

  • You must first install the Google Fit app to view fitness data linked to your Android device.
  • Manually inputting step data into Google Fit does not count towards your total step count in WalkMining.

[ Android ]

  1. Install the Google Fit app. If you are an Android user with a Google account for children under the age of 13 (or the age specified in your Google account's country), you cannot download or log into Google Fit. You can skip this step.
  2. Launch the Google Fit app.
  3. Tap on your profile.
  4. Tap the gear icon in the upper right corner of the screen.
  5. Check if the "Track my activities" switch is turned on in the Tracking preferences.
  6. Check if WalkMining is connected in the ‘Connected APP tab.’ If WalkMining does not appear in the list of ‘connected apps’, restart WalkMining and follow the instructions to connect it to Google Fit.
  7. If your Google Fit step count is 0, it may be due to issues with Google Fit or your device. Refer to Google Fit Help for more information.

Turn Off Battery Saver Mode:

  1. Open the ‘Settings’ app.
  2. Go on ‘Battery and device care.’
  3. Go on ‘Battery’.
  4. Turn off ‘Battery Saver Mode (Stamina Mode).’
  5. After turning off the app and home screen restrictions, check if the situation improves.

Turn Off Data Saver Mode:

  1. Open the ‘Settings’ app.
  2. Go on ‘Connections.’
  3. Go on ‘Data usage.’
  4. Make sure Data Saver Mode is turned off.

Check WalkMining's Battery Settings:

  1. Open the ‘Settings’ app.
  2. Go on ‘Apps.’
  3. Go on ‘WalkMining.’
  4. Go on ‘Battery.’
  5. After tapping Unrestricted, check if the situation improves.

[ iOS ]

The step count calculated by WalkMining is connected to the Apple Health app. However, please note that WalkMining may not always display the most recent step count from Apple Health in real-time. There may be a delay of up to a few hours (max) expected for WalkMining to sync with Apple Health and accurately track your activity. Restarting the app may speed up this process.

If you are not recording step counts in Health, please refer to this Apple support document for more details. If step counts are being recorded correctly in Health but are not reflected in WalkMining, please check the following settings.

Health App Settings:

  1. Go on ‘Settings.’
  2. Go on ‘Health.’
  3. Go on ‘Data Access & Devices.’
  4. Click ‘WalkMining.’
  5. Ensure that the Steps option is enabled.

Battery Settings: Sensors required for step tracking may be disabled in Low Power Mode. Visit the Apple support site to learn how to turn Low Power Mode on and off on your iOS device.

If step counts are still not being recorded, restarting your device may help resolve the issue.

Additionally, please keep the app up to date at all times.

Thank you!